Free return shipping & RMA
HeliumDeploy / RMA program
Free RMA. Three continents. Zero excuses.
The mining industry hides behind broken warranties. We're fixing that — starting with every lottery miner we ship.
How it works
Four steps. No phone calls. No fine print.
Order number, photo of the issue, two minutes.
Routed to your nearest hub. Same day during business hours.
Drop at any carrier counter. No customs paperwork on your end.
We dispatch as soon as the return scans into the hub.
Engineered for solo miners
Built for the lottery class.
NerdQaxe++, BitAxe, and the rest of the BitAxe-class fleet are small, technical, and unforgiving. Our RMA program covers what actually breaks on these boards.
- Hashboard failures
- Power delivery issues
- Firmware bricking — yes, even that
- DOA units — replaced immediately
Physical damage and modifications not covered. Three-day window from delivery to file a DOA claim.
Why this matters
Buying a miner shouldn't mean a logistics second job.
4–8 week turnaround
Typical industry RMA windows route every claim back through Asia. Your unit sits in a forwarder while you watch hashrate die.
$80–$200 in return shipping
Most buyers eat the freight bill themselves. For a $400 lottery miner, that's half the cost of the unit — paid to fix a defect you didn't cause.
Customs nightmares
Cross-border returns get held at the border, classified wrong, and taxed twice. We've seen units stuck for months over a $30 paperwork error.
What we do differently
Three regional warehouses. One free, prepaid label.
Netherlands warehouse
Serves: UK, EU, Nordics
Toronto warehouse
Serves: Canada
New York warehouse
Serves: USA, LATAM
FAQ
The questions everyone asks.
What counts as a warranty claim?
Manufacturing defects, hashboard failures, power-supply issues, and DOA units. If it shipped from us and doesn't work as designed, it's covered.
How long do I have to file?
Three days from delivery for DOA. Standard defects are covered for the full warranty window listed on the product page (12 months on most lottery-class units).
What if I damaged the unit?
Physical damage and modifications aren't covered. We inspect every return — but if it's borderline, we err on your side.
Do I really pay $0 in shipping?
Yes. We email you a prepaid label that routes to your nearest hub. No deposit, no card on file, no return shipping charge.
Which warehouse will my RMA go to?
Whichever is closest. Customers in Europe go to Berlin. Canada to Montreal. US and LATAM to Texas.
What happens if you can't repair it?
You get a replacement unit from current inventory. If the model is sold out, we offer a store credit at the original purchase price or a refund — your choice.
Does this cover units bought from resellers?
Direct purchases from HeliumDeploy only. If you bought through a reseller, contact them first — but reach out anyway and we'll help where we can.
How do I file an RMA right now?
Email mike@heliumdeploy.io with your order number and a photo or short clip of the issue. We'll have a prepaid label in your inbox the same day, during business hours.