4DSKY Real-Time Diagnosis

4DSKY Real-Time Diagnosis is a premium, human-led support service designed to help miners quickly understand and resolve performance issues. Instead of spending hours troubleshooting or trying to guess why rewards dropped, users can request a real-time review from a trained 4DSKY specialist directly inside the DePin Tracker.

When a request is made, an expert examines the miner’s account, configuration, deployment environment, and any factors that commonly impact rewards. The goal is simple: identify the exact issue, explain it clearly, and guide you on how to fix it with as little downtime as possible.

When This Service Is Useful

4DSKY Real-Time Diagnosis is helpful in situations such as:

• Unexpected reward drops
• Your miner shows “online” but is underperforming
• Configuration mistakes (wrong antenna, height, gain, etc.)
• Placement issues or environmental limitations
• Possible hardware or installation problems
• After relocating a miner to a new address
• When others with similar setups earn more than you
• Inconsistent or fluctuating performance
• Early-stage network periods where every reward cycle matters
• Managing multiple miners and needing quick clarity
• Unsure whether an issue is local or network-wide
• Wanting to avoid repeating the same setup mistakes
• Not having time to diagnose issues yourself

These are the kinds of scenarios where having a real expert step in brings immediate clarity and reduces potential reward loss.

What You Get

Human Investigation

A specialist performs a hands-on review of your miner’s setup, including device status, configuration, placement, and common performance factors. This is not automated reporting.

Real-Time Diagnostic Support

An expert begins analyzing your miner as soon as you submit the request through the DePin Tracker’s HubSpot chat.

Clear Identification of the Issue

You receive a straightforward explanation of what’s causing reduced performance, no ambiguity, no guesswork.

A Simple Action Plan

You get direct, practical steps to resolve the issue and restore optimal performance as quickly as possible.

Priority Escalation

If deeper support is required, your case moves to the top of the queue.

Support Until Resolution

The one-time fee includes full guidance until the problem is fixed.

Future Insight

You learn what caused the issue and how to avoid similar drops going forward.

How to Request

You can request a Real-Time Diagnosis directly inside the DePin Tracker:

1. Open your miner dashboard.
2. Click “Request Real-Time Diagnosis.”
3. A 4DSKY specialist begins the review immediately.

Everything happens inside the platform  no emails or ticket systems.